Table of contents
Customer data backup responsibilities, passcode handling and repair testing access.
Document Metadata
- Document ID
- LT-LGL-009
- Version
- 1.0
- Status
- Current - solicitor review recommended
- Effective
- 23 July 2026
- Review
- 23 July 2027
- Last Updated
- 23 July 2026
- Owner
- Lightning Tech
- Superseded Version
- None
1. Backup Responsibility
Shared Definitions
- Device
- Any phone, tablet, iPad, Samsung device, Google Pixel device, Oppo device, electronic device, accessory or other item submitted to Lightning Tech for inspection, quotation, diagnosis, Repair or related service.
- Repair
- Repair, replacement, installation, restoration, fitting, adjustment, testing, cleaning or associated technical work performed on a Device.
- Diagnostic
- Investigation, assessment, disassembly, testing or inspection performed to identify a fault, confirm a condition, assess repairability or prepare a repair recommendation.
Customers are responsible for backing up Device data before repair. Lightning Tech does not guarantee preservation of photos, contacts, messages, documents, apps or settings.
2. Device Access
Where access is provided, Lightning Tech will use it only for repair-related testing and diagnostics. Where access is refused, functional testing may be limited.
3. Privacy
Lightning Tech will take reasonable steps to avoid accessing personal content unrelated to the repair and handles personal information under the Privacy Policy.
Related Documents
Revision History
| Version | Date | Summary |
|---|---|---|
| 1.0 | 23 July 2026 | Initial LT-LDS publication for Lightning Tech legal documentation system. |